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Frequently Asked Questions

How can we help you?
Visitors

Here are some useful FAQs to help you request a visit to one of our featured VISITA destinations

Destination Managers

Here are useful FAQs to help you join VISITA as one of our featured destinations

How do I request for a visit?

  • Read about the destination of your choice, its policies, and other key information
  • Click request for a visit button
  • Select the experience and schedule of your preference
  • Add and edit information for additional guests
  • Settle conservation fees due
  • Receive QR code via email
  • Present QR code at the destination
  • Attend on-site orientation
  • Proceed to experience

 

What happens after I request for a visit?

After successfully submitting a visit request, guests will receive a QR code which they need to present upon arrival at the destination.

Will I be able to edit the guest details after I receive the QR code?

Yes, once at the registration, the frontliners will have you double check the guest details to avoid misspellings and incorrect visitor categories. In case you wish to replace a visitor from your guest list, you may do so on site, as long as the same conservation fee category applies to both the replaced visitor and replacement visitor.

Can I cancel, refund or reschedule my visit after registration?

All payments are non-refundable regardless of reason. Cancellations in lieu of severe weather conditions may be made by the destination management to secure safety. Rescheduling may be done in these instances. Kindly contact the destination manager to check rescheduling options.

I did not receive the QR code upon registration. What should I do?

First, kindly check your spam folder as the message may have been sent to this folder. If it is still not there, kindly send an email to contact@visita.org.ph

Why is there no request to visit button?

Given the current pandemic and travel restrictions, we are temporarily disabling the request to visit feature of VISITA. Once authorities and the destinations themselves have announced tourism reopening, we will be enabling this function so that you may place a visit request to any of the VISITA destinations. 

What is Visita?

VISITA is a tech and education initiative that seeks to use sustainable tourism as a catalyst for the conservation of nature.

It aims to optimize the travelers’ experience from booking to visiting, while empowering destination managers with tools to preserve precious destinations.

Why should I join Visita?

Aside from the benefits of allowing the Destination Manager to manage visit requests digitally, track carrying capacity, manage and report data securely, reinforce visitor policies, store data securely, assign agents and slot allocations, improve frontliner productivity, check-in visitors through the visita frontliner app, VISITA allows the destination to be a part of a movement to bring all destinations into the mindset of environmental sustainability as demand and opportunity for tourism grows.

 

How do I join Visita?

We would love to have you as one of our destination partners! Kindly send us an email at contact@visita.org.ph to know more about how you can be one of our sustainable destinations under Visita.